Shipping Policy
At Guardian Labs, we prioritize fast, secure, and reliable order fulfillment.
By placing an order with Guardian Labs, you agree to the terms outlined in this Shipping Policy.
Current Payment Methods
Guardian Labs accepts the following payment methods:
- Credit cards and debit cards
- Apple Pay and Google Pay
- Venmo
- Zelle
These are the only payment methods currently accepted by Guardian Labs. Order processing and shipping timelines begin only after payment has been received, verified, and confirmed.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays.
- Orders with confirmed payment before 12:00 PM Mountain Time will ship the same business day.
- Orders with confirmed payment after 12:00 PM Mountain Time will ship no later than the next business day.
- Orders placed on weekends or federal holidays will ship no later than the next business day after payment is confirmed.
Same-day shipping applies only when payment has been received and verified before the 12:00 PM Mountain Time cutoff. Shipping times are subject to carrier acceptance and operations.
Shipping Carriers and Methods
Guardian Labs uses UPS as its standard and exclusive carrier for street-address deliveries. USPS is used only for orders shipping to a P.O. Box, since UPS does not deliver to standard USPS P.O. Boxes.
UPS Shipping (Street Addresses)
- UPS Ground: $9.99 for orders of $150 or less; free for orders over $150.
- UPS 2nd Day Air: $24.99 for orders of $250 or less; free for orders over $250.
USPS Shipping (P.O. Box Addresses Only)
The same pricing and free-shipping thresholds apply to P.O. Box shipments, using equivalent USPS shipping options:
- USPS Ground Advantage: $9.99 for orders of $150 or less; free for orders over $150.
- USPS Priority Mail: $24.99 for orders of $250 or less; free for orders over $250.
USPS Priority Mail is the expedited option for P.O. Box orders. It does not guarantee delivery in two business days. USPS service availability and transit estimates may vary by destination.
Customers must provide a complete, deliverable street address for UPS shipments or a valid P.O. Box address for USPS shipments. Guardian Labs may contact customers to correct an invalid shipping address before dispatch.
Free Shipping Thresholds
- Orders over $150: Free UPS Ground or, for P.O. Boxes, free USPS Ground Advantage.
- Orders over $250: Free UPS 2nd Day Air or, for P.O. Boxes, free USPS Priority Mail.
Eligible customers may choose the $24.99 expedited shipping option on orders that do not qualify for free expedited shipping. Free shipping eligibility is based on the discounted merchandise subtotal, before taxes, shipping fees, Guardian Labs Package Protection, and any other service charges. The thresholds are strictly over $150 and over $250, respectively.
Estimated Delivery Times
Estimated carrier transit times are:
- UPS Ground: Typically 1 to 5 business days, depending on destination.
- UPS 2nd Day Air: Typically two business days after UPS accepts the shipment, subject to carrier service terms.
- USPS Ground Advantage (P.O. Boxes): Typically 2 to 5 business days.
- USPS Priority Mail (P.O. Boxes): Typically 1 to 3 business days and not guaranteed in two business days.
Delivery estimates begin after the carrier accepts and scans the package.
Order-processing time, payment-verification time, weekends, holidays, and the day the shipping label is created are separate from carrier transit time.
Delivery timeframes are estimates and are not guaranteed unless the carrier expressly provides a delivery guarantee.
The selected shipping method affects carrier transit time only. It does not change Guardian Labs’ payment-verification or order-processing requirements.
Tracking Information
Tracking details are sent by email after the order has been processed and a shipping label has been created.
Customers are responsible for monitoring tracking information and ensuring that the delivery location is secure and accessible.
Tracking information may not update immediately after a label is created. Customers should allow the carrier time to accept and scan the package.
The creation of a shipping label does not necessarily mean the carrier has taken possession of the package.
Guardian Labs Package Protection
Guardian Labs Package Protection provides optional coverage for packages that are lost, stolen, or damaged during shipping.
Guardian Labs manages this protection directly. Customers do not need to download a third-party application or create a separate account.
The cost of Guardian Labs Package Protection is:
- $3.15 for orders under $100
- 3.7% of the order value for orders of $100 or more
Guardian Labs Package Protection may be automatically added during checkout. Customers may remove it before completing their purchase.
Orders placed without Guardian Labs Package Protection are not covered for loss, theft, or shipping damage, except where otherwise required by law.
Filing a Package Protection Claim
Claims must be submitted within 21 days of the order’s shipment date.
Claims should be sent to:
The claim must include:
- The customer’s full name
- The order number
- A description of the issue
- Photographs of the package and products when damage is reported
- Any available carrier documentation
- Any additional information reasonably requested by Guardian Labs
Guardian Labs will review the claim, tracking history, delivery status, photographs, communications, and other available evidence.
Approved claims may receive a replacement or refund at Guardian Labs’ discretion, based on the circumstances of the claim and product availability.
Guardian Labs Package Protection does not cover:
- Incorrect or incomplete addresses provided by the customer
- Packages returned because delivery was refused
- Packages returned because the customer failed to collect them
- Delays that do not result in confirmed loss or damage
- Claims submitted outside the required claim period
- Damage that occurred after delivery
- Minor cosmetic damage to external packaging when the product remains usable
- Fraudulent, misleading, duplicate, or unsupported claims
Orders Without Package Protection
Customers who remove Guardian Labs Package Protection accept the shipping risks associated with their order.
Without Package Protection:
- Guardian Labs is not responsible for packages lost or stolen after carrier acceptance or delivery.
- Refunds and replacements are not guaranteed.
- Damage claims may be reviewed on a case-by-case basis.
- Damage must be reported within seven days of delivery.
- Clear photographs of the package, shipping label, packaging materials, and damaged products may be required.
- The customer may be required to contact USPS or UPS and complete a carrier claim.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Guardian Labs is not responsible for orders that are:
- Shipped to an incorrect address entered by the customer
- Delivered to an old or unintended address
- Returned to sender because of an incomplete or inaccurate address
- Delayed because of missing or incorrect shipping information
- Forwarded by the carrier to another address
- Delivered to an address selected through an automatic payment-service address book
Customers must review their shipping address before submitting payment.
Guardian Labs cannot guarantee that an address can be changed after an order has been submitted.
If an order is returned because of a customer-provided address error, the customer may be required to pay additional shipping charges before the order is reshipped.
Original shipping fees and Package Protection fees may not be refundable.
Lost, Stolen, or Delivered Packages
A package marked “Delivered” by USPS or UPS is considered delivered and fulfilled unless the order is covered by Guardian Labs Package Protection and an eligible claim is approved.
For packages marked delivered but not received, customers should:
- Confirm that the shipping address on the order is correct.
- Check the mailbox, parcel locker, porch, side doors, garage, and surrounding property.
- Ask household members, neighbors, front-desk staff, or property management whether they accepted the package.
- Allow up to one additional business day, as some carriers may scan packages before final delivery.
- Contact the local carrier office and request delivery details or GPS delivery confirmation when available.
- Submit a Guardian Labs Package Protection claim when coverage was purchased.
Guardian Labs is not automatically responsible for packages marked delivered by the carrier.
Damaged Packages
Customers should inspect their package promptly after delivery.
For orders covered by Guardian Labs Package Protection, damage claims must be submitted within the applicable 21-day claim period.
Customers should retain:
- The shipping box or envelope
- All packaging materials
- The shipping label
- The damaged products
- Clear photographs of the damage
Guardian Labs may require these materials to investigate the claim or submit documentation to the carrier.
Customers should not discard damaged products or packaging until the claim has been resolved.
Returned Packages
Packages may be returned to Guardian Labs because of:
- An incorrect or incomplete address
- An unclaimed package
- A refused delivery
- Failed delivery attempts
- Carrier restrictions
- An invalid address
- Failure to pay customs, duties, or other carrier charges, where applicable
If a package is returned, Guardian Labs will contact the customer when possible.
The customer may be required to pay additional shipping fees before the order is resent.
Refunds for returned packages are not guaranteed. Any approved refund may exclude original shipping charges, Package Protection fees, payment-processing costs, and other nonrecoverable expenses.
Carrier Issues and Delays
Guardian Labs is not responsible for delays caused by circumstances outside its reasonable control, including:
- USPS or UPS delays
- Weather conditions
- Natural disasters
- Federal holidays
- Carrier staffing issues
- Transportation disruptions
- Carrier network interruptions
- Incorrect or incomplete shipping information
- Payment-verification delays
- Government actions
- Emergency conditions
- Security inspections
- Service suspensions
Carrier delays do not automatically qualify an order for a refund, replacement, cancellation, or chargeback.
Guardian Labs will provide reasonable assistance when possible, but the carrier controls the package after acceptance.
Risk of Loss
For orders without Guardian Labs Package Protection, the risk of loss transfers to the customer after the package is accepted by USPS or UPS.
Carrier tracking, acceptance scans, and delivery confirmation may be used as evidence that Guardian Labs fulfilled its shipping obligations.
Nothing in this policy limits rights that cannot legally be waived under applicable law.
Order Changes and Cancellations
Customers should contact Guardian Labs immediately if they need to request an order change or cancellation.
Order changes and cancellations are not guaranteed after payment has been submitted.
An order cannot be canceled after it has been packaged, assigned a tracking number, transferred to the carrier, or otherwise entered the fulfillment process.
Guardian Labs reserves the right to deny a cancellation request when payment processing, packaging, or fulfillment has already begun.
Chargebacks and Payment Disputes
Customers agree to contact Guardian Labs before initiating a chargeback or payment dispute.
Guardian Labs must be given a reasonable opportunity to investigate and resolve the issue.
Unauthorized, inaccurate, or fraudulent chargebacks may result in:
- Cancellation of pending orders
- Refusal of future service
- Suspension or restriction of the customer’s account
- Addition of the customer to an internal fraud-prevention or restricted-customer list
- Submission of order records, payment confirmation, tracking information, delivery confirmation, communications, claim records, and other evidence to the payment provider
Guardian Labs reserves the right to dispute chargebacks that conflict with tracking information, delivery confirmation, customer communications, order records, or this Shipping Policy.
Agreement to Terms
By placing an order with Guardian Labs, the customer acknowledges and agrees that:
- Guardian Labs accepts only credit/debit cards, Apple Pay, Google Pay, Venmo, and Zelle.
- Shipping timelines begin only after payment is received and confirmed.
- Orders with confirmed payment before 12:00 PM Mountain Time on a business day ship the same business day; later orders ship no later than the next business day.
- UPS is the carrier for street-address deliveries. USPS is used for P.O. Box deliveries only.
- Ground shipping costs $9.99, or is free on qualifying merchandise subtotals over $150.
- Expedited shipping costs $24.99, or is free on qualifying merchandise subtotals over $250.
- For street addresses, ground and expedited services are UPS Ground and UPS 2nd Day Air; for P.O. Boxes, they are USPS Ground Advantage and USPS Priority Mail.
- USPS Priority Mail does not guarantee two-business-day delivery.
- Free shipping eligibility is based on discounted merchandise subtotal before taxes and additional fees.
- Carrier transit estimates begin after the package is accepted by the carrier.
- Delivery timeframes are not guaranteed unless expressly guaranteed by the carrier.
- Guardian Labs Package Protection is optional and may be removed during checkout.
- Orders submitted without Package Protection are not guaranteed replacement or reimbursement for loss, theft, or damage, except where required by law.
- The customer is responsible for providing a complete and accurate shipping address.
- Carrier delays and delivered-package disputes do not automatically qualify for refunds, replacements, cancellations, or chargebacks.
- Tracking and delivery confirmation may be used as evidence of order fulfillment.
Contact
Email: support@guardianlabs.life
Response time: Within 24 hours