Shipping Policy

At Guardian Labs, we prioritize fast, secure, and reliable order fulfillment.

By placing an order with Guardian Labs, you agree to the terms outlined in this Shipping Policy.

Current Payment Methods

Credit card processing directly through the Guardian Labs website is temporarily unavailable.

Customers may complete payment using the following available methods:

• Secure Bank Checkout via Yodlee

• Zelle

• Cash App

• Venmo

• PayPal Invoice, with credit and debit cards accepted

Shipping and processing timelines begin only after payment has been received, verified, and confirmed.

PayPal Invoice Availability

PayPal Invoice allows customers to pay using a credit card, debit card, or other payment method supported by PayPal.

Guardian Labs is currently limited to five PayPal Invoice transactions per day.

Once the daily transaction limit has been reached, PayPal Invoice may become temporarily unavailable. Availability will reset the following day.

Orders paid through PayPal Invoice are not considered complete until the invoice has been paid and payment has been confirmed.

Order Processing

Orders are processed Monday through Friday, excluding federal holidays.

Zelle, Cash App, Venmo, and PayPal Invoice

Orders paid through Zelle, Cash App, Venmo, or PayPal Invoice follow the processing schedule below:

• Orders with confirmed payment before 12:00 PM Mountain Time will ship the same business day.

• Orders with confirmed payment after 12:00 PM Mountain Time will ship no later than the next business day.

• Orders placed on weekends or holidays will ship no later than the next business day after payment is confirmed.

Same-day shipping applies only when payment has been received and verified before the 12:00 PM Mountain Time cutoff.

Secure Bank Checkout via Yodlee

Orders placed through Secure Bank Checkout via Yodlee are processed through an eDebit Direct bank draft system.

Bank drafts are submitted Monday through Friday, excluding holidays.

If an order is placed over a weekend or holiday, the draft will be submitted on the next business day.

A draft showing as “Received” means the payment is being prepared for deposit.

The daily cutoff time to cancel or enter last-minute drafts is 2:00 PM Mountain Time.

By approximately 4:00 PM Mountain Time, the draft status may update to “Processed.”

Orders paid through Yodlee will ship no later than the next business day after payment processing is confirmed.

Shipping Carriers and Methods

Guardian Labs ships orders through the United States Postal Service and UPS.

Available shipping methods may include:

• USPS Ground Advantage

• USPS Priority Mail

• UPS 2nd Day Air

• Free shipping options, when applicable

Available methods may vary based on the order total, shipping destination, package size, and carrier availability.

Free Shipping Thresholds

Guardian Labs currently offers the following free shipping options:

• Free USPS Ground Advantage on orders over $150

• Free USPS Priority Mail on orders over $250

• Free UPS 2nd Day Air on orders over $300

Orders below these thresholds may select and pay for an available shipping method during checkout.

Free shipping eligibility is based on the discounted merchandise subtotal before taxes, shipping fees, Guardian Labs Package Protection, or other service charges.

Estimated Delivery Times

Estimated carrier delivery times are:

• USPS Ground Advantage: 2 to 5 business days

• USPS Priority Mail: 1 to 3 business days

• UPS 2nd Day Air: Typically two business days after UPS accepts the package

Delivery estimates begin after the carrier accepts and scans the package.

Order-processing time, payment-verification time, weekends, holidays, and the day the shipping label is created are separate from carrier transit time.

Delivery timeframes are estimates and are not guaranteed unless the carrier expressly provides a delivery guarantee.

The selected shipping method affects carrier transit time only. It does not change Guardian Labs’ payment-verification or order-processing requirements.

Tracking Information

Tracking details are sent by email after the order has been processed and a shipping label has been created.

Customers are responsible for monitoring tracking information and ensuring that the delivery location is secure and accessible.

Tracking information may not update immediately after a label is created. Customers should allow the carrier time to accept and scan the package.

The creation of a shipping label does not necessarily mean the carrier has taken possession of the package.

Guardian Labs Package Protection

Guardian Labs Package Protection provides optional coverage for packages that are lost, stolen, or damaged during shipping.

Guardian Labs manages this protection directly. Customers do not need to download a third-party application or create a separate account.

The cost of Guardian Labs Package Protection is:

• $3.15 for orders under $100

• 3.7% of the order value for orders of $100 or more

Guardian Labs Package Protection may be automatically added during checkout. Customers may remove it before completing their purchase.

Orders placed without Guardian Labs Package Protection are not covered for loss, theft, or shipping damage, except where otherwise required by law.

Filing a Package Protection Claim

Claims must be submitted within 21 days of the order’s shipment date.

Claims should be sent to:

support@guardianlabs.life

The claim must include:

• The customer’s full name

• The order number

• A description of the issue

• Photographs of the package and products when damage is reported

• Any available carrier documentation

• Any additional information reasonably requested by Guardian Labs

Guardian Labs will review the claim, tracking history, delivery status, photographs, communications, and other available evidence.

Approved claims may receive a replacement or refund at Guardian Labs’ discretion, based on the circumstances of the claim and product availability.

Guardian Labs Package Protection does not cover:

• Incorrect or incomplete addresses provided by the customer

• Packages returned because delivery was refused

• Packages returned because the customer failed to collect them

• Delays that do not result in confirmed loss or damage

• Claims submitted outside the required claim period

• Damage that occurred after delivery

• Minor cosmetic damage to external packaging when the product remains usable

• Fraudulent, misleading, duplicate, or unsupported claims

Orders Without Package Protection

Customers who remove Guardian Labs Package Protection accept the shipping risks associated with their order.

Without Package Protection:

• Guardian Labs is not responsible for packages lost or stolen after carrier acceptance or delivery.

• Refunds and replacements are not guaranteed.

• Damage claims may be reviewed on a case-by-case basis.

• Damage must be reported within seven days of delivery.

• Clear photographs of the package, shipping label, packaging materials, and damaged products may be required.

• The customer may be required to contact USPS or UPS and complete a carrier claim.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Guardian Labs is not responsible for orders that are:

• Shipped to an incorrect address entered by the customer

• Delivered to an old or unintended address

• Returned to sender because of an incomplete or inaccurate address

• Delayed because of missing or incorrect shipping information

• Forwarded by the carrier to another address

• Delivered to an address selected through an automatic payment-service address book

Customers must review their shipping address before submitting payment.

Guardian Labs cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned because of a customer-provided address error, the customer may be required to pay additional shipping charges before the order is reshipped.

Original shipping fees and Package Protection fees may not be refundable.

Lost, Stolen, or Delivered Packages

A package marked “Delivered” by USPS or UPS is considered delivered and fulfilled unless the order is covered by Guardian Labs Package Protection and an eligible claim is approved.

For packages marked delivered but not received, customers should:

1. Confirm that the shipping address on the order is correct.

2. Check the mailbox, parcel locker, porch, side doors, garage, and surrounding property.

3. Ask household members, neighbors, front-desk staff, or property management whether they accepted the package.

4. Allow up to one additional business day, as some carriers may scan packages before final delivery.

5. Contact the local carrier office and request delivery details or GPS delivery confirmation when available.

6. Submit a Guardian Labs Package Protection claim when coverage was purchased.

Guardian Labs is not automatically responsible for packages marked delivered by the carrier.

Damaged Packages

Customers should inspect their package promptly after delivery.

For orders covered by Guardian Labs Package Protection, damage claims must be submitted within the applicable 21-day claim period.

Customers should retain:

• The shipping box or envelope

• All packaging materials

• The shipping label

• The damaged products

• Clear photographs of the damage

Guardian Labs may require these materials to investigate the claim or submit documentation to the carrier.

Customers should not discard damaged products or packaging until the claim has been resolved.

Returned Packages

Packages may be returned to Guardian Labs because of:

• An incorrect or incomplete address

• An unclaimed package

• A refused delivery

• Failed delivery attempts

• Carrier restrictions

• An invalid address

• Failure to pay customs, duties, or other carrier charges, where applicable

If a package is returned, Guardian Labs will contact the customer when possible.

The customer may be required to pay additional shipping fees before the order is resent.

Refunds for returned packages are not guaranteed. Any approved refund may exclude original shipping charges, Package Protection fees, payment-processing costs, and other nonrecoverable expenses.

Carrier Issues and Delays

Guardian Labs is not responsible for delays caused by circumstances outside its reasonable control, including:

• USPS or UPS delays

• Weather conditions

• Natural disasters

• Federal holidays

• Carrier staffing issues

• Transportation disruptions

• Carrier network interruptions

• Incorrect or incomplete shipping information

• Payment-verification delays

• Government actions

• Emergency conditions

• Security inspections

• Service suspensions

Carrier delays do not automatically qualify an order for a refund, replacement, cancellation, or chargeback.

Guardian Labs will provide reasonable assistance when possible, but the carrier controls the package after acceptance.

Risk of Loss

For orders without Guardian Labs Package Protection, the risk of loss transfers to the customer after the package is accepted by USPS or UPS.

Carrier tracking, acceptance scans, and delivery confirmation may be used as evidence that Guardian Labs fulfilled its shipping obligations.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

Order Changes and Cancellations

Customers should contact Guardian Labs immediately if they need to request an order change or cancellation.

Order changes and cancellations are not guaranteed after payment has been submitted.

An order cannot be canceled after it has been packaged, assigned a tracking number, transferred to the carrier, or otherwise entered the fulfillment process.

Yodlee cancellation requests must be received before the applicable bank draft cutoff.

Guardian Labs reserves the right to deny a cancellation request when payment processing, packaging, or fulfillment has already begun.

Chargebacks and Payment Disputes

Customers agree to contact Guardian Labs before initiating a chargeback or payment dispute.

Guardian Labs must be given a reasonable opportunity to investigate and resolve the issue.

Unauthorized, inaccurate, or fraudulent chargebacks may result in:

• Cancellation of pending orders

• Refusal of future service

• Suspension or restriction of the customer’s account

• Addition of the customer to an internal fraud-prevention or restricted-customer list

• Submission of order records, payment confirmation, tracking information, delivery confirmation, communications, claim records, and other evidence to the payment provider

Guardian Labs reserves the right to dispute chargebacks that conflict with tracking information, delivery confirmation, customer communications, order records, or this Shipping Policy.

Agreement to Terms

By placing an order with Guardian Labs, the customer acknowledges and agrees that:

• Shipping timelines begin only after payment is received and confirmed.

• Orders paid through Zelle, Cash App, Venmo, or PayPal Invoice before 12:00 PM Mountain Time will ship the same business day.

• Orders paid through those methods after 12:00 PM Mountain Time will ship no later than the next business day.

• Orders paid through Yodlee will ship no later than the next business day after payment processing is confirmed.

• PayPal Invoice is limited to five transactions per day and may become unavailable after that limit is reached.

• Free USPS Ground Advantage is available on qualifying orders over $150.

• Free USPS Priority Mail is available on qualifying orders over $250.

• Free UPS 2nd Day Air is available on qualifying orders over $300.

• Carrier transit estimates begin after the package is accepted by the carrier.

• Delivery timeframes are not guaranteed unless expressly guaranteed by the carrier.

• Guardian Labs Package Protection is optional and may be removed during checkout.

• Orders submitted without Package Protection are not guaranteed replacement or reimbursement for loss, theft, or damage.

• The customer is responsible for providing a complete and accurate shipping address.

• Carrier delays and delivered-package disputes do not automatically qualify for refunds, replacements, cancellations, or chargebacks.

• Tracking and delivery confirmation may be used as evidence of order fulfillment.

Contact

Email: support@guardianlabs.life

Response time: Within 24 hours