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Guardian Labs Customer Support
Real People. Real Support.
Questions about an order, our research catalog, or Guardian Labs? We're here to help. Reach out directly and our team will help you find the answers you need.
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Email Support
Have a question or need assistance with an order? Send our team an email and we'll help you get it sorted out.
support@guardianlabs.life
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Prefer to send your question directly through our website? Complete the form below and our team will review your message.
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Customer Support Form
How can we help?
Tell us what's going on. If your question is about an existing order, include your order number so we can look it up right away. Your message goes directly to our support team.
- Order status, shipping, and tracking
- Product information and Certificates of Analysis
- Damaged or missing items
- Billing, Hero Program, and affiliate questions
Your privacy matters. We use the information you submit only to respond to your request. Messages are delivered privately to our support team and are never published. Please don't include payment card numbers or passwords. See our Privacy Policy.
Our commitment
Why customers can trust Guardian Labs
Idaho Based
Proudly based in Idaho, USA.
Third-Party Tested
Independent analytical testing and publicly accessible Certificates of Analysis.
View COA libraryCustomer-First Support
A real support team committed to helping resolve customer concerns.
Transparent Business Practices
Clear product information, research-use labeling, and accessible business policies.
Read our policiesQuick answers
Common questions
Find quick answers about orders, tracking, testing, and our programs. Still need help? Our team is one message away.
View all FAQsHow can I check the status of my order?
Log in and open My Account → Orders to see the status of every order, or use our Track Your Order page with your order number and the email you used at checkout.
Orders are processed Monday through Friday, excluding federal holidays. Orders with confirmed payment before 12:00 PM Mountain Time ship the same business day; orders confirmed after the cutoff ship no later than the next business day.
Where can I find tracking information?
Tracking details are emailed to you once your order is processed and a shipping label is created. You can also look up your shipment anytime on our Track Your Order page.
Tracking may not update immediately after a label is created. Street-address orders ship with UPS; P.O. Box orders ship with USPS.
Where can I view Certificates of Analysis?
Certificates of Analysis are available in our COA library, where you can search by product and view or download the certificate for each lot, including previous batches.
What should I do if my order arrives damaged?
Email support@guardianlabs.life with your order number, a description of the issue, and clear photos of the shipping package, shipping label, packaging materials, and damaged products. Please keep all packaging until your claim is resolved.
With Guardian Labs Package Protection: submit your claim within 21 days of the shipment date. Approved claims receive a replacement or refund at Guardian Labs' discretion.
Without Package Protection: report damage within 7 days of delivery; these are reviewed case by case, and replacements or refunds are not guaranteed.
If you received the wrong item, contact us within 7 days of delivery. Full details are in our Shipping Policy.
How do I join the Guardian Labs Hero Program?
Create an account or log in, then open the Hero Program tab in your account dashboard and submit the short application with a department ID, DD-214, or professional certification. Every application is reviewed by hand.
Law enforcement, fire, EMS, active and retired military, dispatchers, corrections, medical personnel, and educators can apply. Once approved, Hero pricing (15% off) shows automatically whenever you're logged in. Learn more about the Hero Program.
How can I become a Guardian Labs affiliate?
Apply through our affiliate portal. Applications are reviewed and approved at Guardian Labs' discretion. Approved affiliates receive a unique referral code, referral link, and QR code, and earn commission based on monthly qualifying sales.
Account types, commission tiers, and payout details are listed in the Affiliate Program Terms.
Your questions matter.
Whether you're placing your first order or have been with Guardian Labs from the beginning, we're here to make your experience straightforward and dependable.
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