Our Review Policy
Verified buyers only. Reviews can only be left from a delivered Guardian Labs order. Every review shows a Verified Buyer badge.
We publish good and bad reviews. We never hide or remove a review because of its star rating or because it's critical of us.
What reviews cover. Ordering, shipping speed, packaging and condition, COA / lot matching, and customer service.
What we can't publish, whether positive or negative: usage, dosing or administration details; results, effects or outcomes; health conditions or medical claims; personal information; links or contact details; abusive, obscene or discriminatory content; and reviews we reasonably believe are fake or not about a real purchase. Our products are for research use only and are not for human consumption. Where only part of a review breaks these rules, we remove that part and label the review.
Problems after delivery. If something went wrong, email support@guardianlabs.life. Reports like this are handled privately by our team, not posted.
Thank-you codes. Customers may be offered a one-time discount code for leaving a review. It's given for honest reviews of any rating, and reviews that were offered one are labeled.
Our replies. We may respond publicly to reviews. Responses are labeled "Response from Guardian Labs."